Support

How can we help?

Check the FAQ below. If you don’t find an answer, email us — one person reads every message.

Lost license key

Resend your key instantly via the LemonSqueezy customer portal or use our resend form.

Resend key →

Email support

For bugs, billing questions, or anything else. We aim to reply within 2 business days.

Send email →

Download

Latest .dmg, system requirements, and Gatekeeper bypass instructions.

Download page →

FAQ

Frequently asked questions

How do I install AudioHaus?

Download the .dmg from the Download page, open it, drag AudioHaus to Applications, and launch. If macOS blocks the app on first run, right-click → Open to approve Gatekeeper.

My trial expired. How do I unlock?

Purchase from the Pricing page. You’ll receive a license key by email immediately. Enter it in AudioHaus → License screen. Your library and settings are preserved.

I didn’t receive my license key after purchase.

Check your spam folder first. Then use the LemonSqueezy customer portal for instant self-service resend. Alternatively use the key resend form or email hello@easbystudios.com.

How do I move AudioHaus to a new Mac?

Just install AudioHaus on the new Mac and paste your license key — activation is offline and your key is portable across the machines you personally work on. Lost the key? Grab it from the customer portal or email hello@easbystudios.com with your order number.

AudioHaus says “damaged or from unidentified developer”.

Right-click the app in Finder → Open → Open in the dialog. Or go to System Settings → Privacy & Security and allow AudioHaus. This is a one-time step — macOS quarantine flags new apps on first launch.

How do I add my sample library?

Drag one or more folders onto the AudioHaus window. AudioHaus scans recursively and indexes all supported formats. Analysis (BPM, key, MFCC, sound class) runs in the background automatically — only new or changed files are re-analysed on next launch.

How do I send samples to Pro Tools?

Settings → Pro Tools Bridge → Connect. Then right-click the waveform → Spot Raw (one contiguous clip) or Spot Slices (per-transient) → To Selected Track or To New Track. Drag-to-DAW also works into Pro Tools, Logic, Ableton, and any other DAW that accepts a file drop.

What is Create Variation?

Create Variation is a planned capability for a future update — it is not in the current release. As designed, you’ll right-click any sample → Create Variation, pick Amount (1–10), Count (1/2/4/8), and an optional style prompt, and variants render locally on your Mac — no cloud, nothing uploaded. It is not part of the v1.0 Personal feature set.

Can I request a refund?

Yes — 14-day refund window from purchase date. Email hello@easbystudios.com with your order number. No questions asked. Processed within 5 business days.

Bug report

Report an issue

Found a bug? Describe it and we’ll investigate.

Opens your email client. Or email hello@easbystudios.com directly with subject "Bug report".

Manage your license

View purchases, download invoices, and resend your license key.